Refund policy
Sepia Biosciences Return and Refund Policy
Effective Date: March 28, 2026
Last Updated: March 28, 2026
This Return and Refund Policy applies to purchases made from Sepia Biosciences LLC and its affiliates, including Sepia Biosciences Taiwan Co., Ltd. (each, a “Sepia Entity” and, collectively, “Sepia”). This Policy is subject to the Sepia Biosciences Terms of Service and Sale. In the event of any conflict between this Policy and the Terms of Service and Sale, the Terms of Service and Sale control.
1. General Policy
Because Sepia products are research-use-only materials and may be temperature-sensitive, perishable, hazardous, custom, or otherwise unsuitable for restocking or resale, all sales are final unless Sepia expressly authorizes a return, replacement, credit, or refund in accordance with this Policy.
2. Order Inspection and Reporting Issues
You must inspect your order promptly upon receipt.
You must notify Sepia in writing within ten (10) days after delivery of any visible damage, shipment error, or quantity shortage. Failure to provide timely notice constitutes acceptance of the shipment as delivered, except for hidden defects covered by the limited warranty in the Terms of Service and Sale.
If you believe a product does not materially conform to Sepia’s published specifications, you must notify Sepia in accordance with the warranty claim procedure in the Terms of Service and Sale.
3. Return Authorization Required
No product may be returned without Sepia’s prior written authorization.
To request return authorization, contact support@sepiabio.com and include your order number, product name, lot number if available, a description of the issue, and any supporting photos or other documentation reasonably requested by Sepia.
If Sepia authorizes a return, replacement, credit, or refund, Sepia will provide instructions regarding whether the product must be returned, how it must be packaged, and where it must be sent. Products sent back without prior authorization will not be accepted.
4. Non-Returnable Items
Except to the extent Sepia expressly agrees otherwise in writing, the following are non-returnable:\n\n- opened, used, thawed, repackaged, relabeled, modified, contaminated, or damaged products;\n- products stored or handled inconsistently with Sepia’s instructions;\n- temperature-sensitive, perishable, hazardous, or expired products;\n- custom products, custom formulations, custom packaging, custom work, and items made or configured to customer specifications;
- sale items, clearance items, and gift cards; and
- any product that Sepia determines cannot be safely or lawfully returned, restocked, or resold.
5. Approved Remedies
If Sepia determines that a return, replacement, credit, or refund is appropriate, Sepia may choose the remedy in accordance with the Terms of Service and Sale, including:
- replacement of the nonconforming product;
- account credit; or
- refund of the purchase price paid for the affected product.
Unless Sepia expressly agrees otherwise, Sepia is not obligated to accept exchanges.
6. Return Shipping
If Sepia authorizes a return, Sepia will advise whether Sepia or the customer is responsible for return shipping costs and whether a return shipping label will be provided. Any authorized return must be shipped in accordance with Sepia’s instructions, including any applicable cold-chain, chain-of-custody, packaging, and hazardous-material handling requirements.
7. Refund Timing
If Sepia approves a refund, Sepia will issue the refund to the original payment method unless otherwise agreed. Please allow up to ten (10) business days after approval for the refund to be processed by Sepia, plus any additional time required by your bank, card issuer, or payment provider.
8. European Union Orders
If and to the extent mandatory consumer protection laws apply to your purchase and cannot be waived, nothing in this Policy limits your non-waivable statutory rights. However, Sepia products are sold primarily for business and research use, and this Policy applies to the fullest extent permitted by law.
9. Contact
For return, refund, replacement, or order issue questions, contact:
Sepia Biosciences LLC
995 Market St, San Francisco, CA 94103
support@sepiabio.com